Ella is 23 years old and works as an Installation Technician
Here she shares the story of her career so far, in her own words.
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Ella Franklin
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What does your job involve and who does it help?What does your job involve and who does it help?
Currently my job consists of testing customer routes prior to the final installation of the customers service, acting as the last line of defence to rectify any issues prior to install day. I also support the install teams if there are outages or issues with their packs. Patching customers in at the data centre is also a daily role.
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What 3 things do you enjoy most about the job?What 3 things do you enjoy most about the job?
I enjoy working alongside good technicians, learning new techniques and teaching others by passing on the knowledge and watching them grow.
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How did you hear about the job?How did you hear about the job?
I found it through an apprenticeship scheme and worked my way up through that.
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What qualifications do you need?What qualifications do you need?
At the time I did not need any qualifications as the company believe in helping young people without experience get on to the job market. You just need a good attitude towards the job.
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What training does the company provide?What training does the company provide?
We get a level three apprenticeship qualification alongside different health and safety or job-related qualifications.
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What would you say to anyone looking to join the sector?What would you say to anyone looking to join the sector?
Find a mentor in the industry and learn as much as you can. Build connections not just in your company but outside, and keep building.
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What does your job involve and who does it help?What does your job involve and who does it help?
Currently my job consists of testing customer routes prior to the final installation of the customers service, acting as the last line of defence to rectify any issues prior to install day. I also support the install teams if there are outages or issues with their packs. Patching customers in at the data centre is also a daily role.
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What 3 things do you enjoy most about the job?What 3 things do you enjoy most about the job?
I enjoy working alongside good technicians, learning new techniques and teaching others by passing on the knowledge and watching them grow.
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How did you hear about the job?How did you hear about the job?
I found it through an apprenticeship scheme and worked my way up through that.
-
What qualifications do you need?What qualifications do you need?
At the time I did not need any qualifications as the company believe in helping young people without experience get on to the job market. You just need a good attitude towards the job.
-
What training does the company provide?What training does the company provide?
We get a level three apprenticeship qualification alongside different health and safety or job-related qualifications.
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What would you say to anyone looking to join the sector?What would you say to anyone looking to join the sector?
Find a mentor in the industry and learn as much as you can. Build connections not just in your company but outside, and keep building.