mace & menter

We are a team of user researchers, UX and service design specialists working with public sector and technology companies to improve the way people experience services. Our goal: better experiences for better lives.

Through research-led discoveries we uncover problems worth solving and use the evidence we gather as a foundation for interaction and service design work.

We focus 100% on research and design which means we regularly partner with in-house development teams or technology suppliers to help design the right system in a way that is easy and efficient for people to use.

Highlights of our work include:

• Designing one of the biggest forms in government in a user-centred way for Cabinet Office
• Designing a cyber-collaboration platform for DCMS
• Running extensive user research to help DVSA pass GDS assessment for the new MOT system
• Running research in job centres across the UK for Policy Lab
• Partnering with Scope to co-create support services for disabled people