Written by Kelly Hill
Generative artificial intelligence has applications across many verticals, and telecom is a leading one, according to Sameer Vuyyuru, head of WW business development for CSPs at AWS.
Speaking from the MWC Las Vegas keynote stage, Vuyyuru gave some insights into just how quickly the telcom industry is turning to generative AI. A new survey of more than 100 executives from AWS’ telecom customers in the U.S., Western Europe and the Asia Pacific region, conducted by Altman Solon, showed a slight lead in U.S. adoption of generative AI within telecom, and high levels of interest and some early adoption already taking place across various regions—particularly when it comes to customer service chatbots.
AWS’ survey found that among 17 use cases for GenAI in telecom, each one already had early adopters. Half of telcos reported that they plan to integrate generative AI in the next two years, if they haven’t already—moving at what Vuyyuru called “a pace unprecedented in the telco industry.”
