BT Group has announced a revision to its timetable for moving all customers – consumers and businesses – off the Public Switched Telephone Network (PSTN) and onto digital landlines. The move follows the introduction of a series of improvements to the programme to better protect vulnerable customers and those with additional needs, including telecare users.
BT Group’s Consumer division has re-started switching zero-use landline customers who have a broadband connection to its Digital Voice landline service. This follows an industry-wide pause and the introduction of the Government’s Charter to protect vulnerable customers, especially telecare users, while making the switch from analogue to digital landlines.
BT Consumer customers (except landline-only customers, those who use telecare or who have additional needs) will be contacted and offered the chance to switch to a digital landline provided over full fibre broadband, where available. This move aligns with BT Group’s wider strategy to build and connect customers to its future-proof, full fibre broadband, which will be available to 25 million premises by the end of 2026.
