Orange Introduces Augtera Network AI Platform to offer best-in-class quality of service and customer experience

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Augtera Networks, the industry leader in AI/ML-powered Network Operations platforms, and Orange, today announced that Orange is adding Augtera Network AI platform to its NOC tools to leverage AI/ML in daily network operations. This will enable Orange NOC to use AI capabilities to:

  • Reduce by 70% the daily number of alarms displayed today that the NOC needs to address thanks to Augtera’s network topology knowledge-based Auto-correlation 
  • Prevent network failures by leveraging Augtera’s Anomaly Detection which allows to identify incidents before they actually occur, and therefore improving quality of service

This integration will start in April and will be fully rolled out by end of 2024 in Orange Global Networks, a worldwide, Tier One IP network service that serves both wholesale and B2B customers, and comprises thousands of IP routers in 800 Points of Presence across 100 countries.  

This comes on the heels of a two-year production trial of Augtera in multiple Orange networks including the French Backbone, Orange Global Network and SD-WAN Network. The trial comprised thousands of backbone and PE routers and thousands of SD-WAN CPEs (Customer Premise Equiment). The trial evaluated Augtera Network AI technical capabilities along with quantifying the business value of AI/ML for multiple use cases. 

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