New data released by analyst firm Omdia reveals that 41% of CSPs identified network management as the most significant area of impact for agentic AI.
The headline finding is part of a broader study by Omdia into the role of agentic AI in telecom operations. A bunch of CSPs (communication service providers) were surveyed on their plans and attitudes towards agentic AI. While 48% of them identified customer experience, which presumably includes things like chat bots, as the most immediate area of agentic AI impact, network management was identified as by far the most significant in the long term.
“While customer care is a visible starting point, the 41% of CSPs targeting network operations are signalling the real revolution,” said Roz Roseboro of Omdia. “This shift moves agentic AI from an outward-facing support tool to the core engine of the business, enabling the autonomous, self-healing networks required to manage future service complexity.”
