Report
Implementing AI responsibly enables mobile operators to fully realise the economic potential of their AI initiatives, by building consumer trust, creating operational efficiencies and enhancing product quality.
The GSMA Responsible AI Maturity Roadmap, developed in partnership with the GSMA AI for Impact Taskforce and based on insights from McKinsey, provides companies with a structured framework to establish, monitor and enhance responsible AI practices. This tool allows organisations to assess their current level of responsible AI maturity, identify areas for improvement, and align their responsible AI strategies with their ambitions.
RAI maturity is measured across four levels—Foundational, Evolving, Performing, and Advanced—and is evaluated across five core dimensions: Vision, Operating Model, Technical Controls, Third-party Ecosystem, and Change Management and Communications. These dimensions are further divided into 20 sub-dimensions, ensuring a comprehensive assessment of all critical components required for responsible AI.
The roadmap also provides examples of evidence and proof-points that organisations can use to measure their level of responsible AI practices and track progress as their use of the technology evolves. This asset forms part of a selection of documents that will enable organisations to better understand and implement responsible AI practices.
