Technology Secretary Michelle Donelan has secured a further agreement with telecoms companies to protect vulnerable customers as landlines are upgraded.
Companies in charge of maintaining the UK’s internet and phone infrastructure have today agreed to new measures to protect vulnerable customers as their landlines are upgraded to a new digital network.
Seven network operators – including Openreach, CityFibre, and Sky – have signed up to new protections which will ensure people who rely on personal alarms to call for help are not left without a working device during the migration. Nearly two million people use these vital alarms in the UK.
The new measures agreed today include a commitment from network operators to take steps to ensure their customers’ lifesaving buttons continue to work and functioning alternatives are in place before any migration takes place.
It means the Technology Secretary has now secured agreement from the majority of the telecoms sector - from operators in charge of maintaining the network infrastructure all the way to internet and phone providers, including VMO2 and BT, who agreed to similar mitigations in December 2023.
The charter follows ongoing and active collaboration from telecoms operators, and is a positive step to make sure safety continues to be at the heart of the nationwide switchover - providing reassurance to vulnerable households.
