Written by Andrew Wooden
The Netcracker GenAI Telco Solution promises to provide operators with a tool to make the most of generative AI by feeding data firectly into them.
Netcracker asserts that the telco business is very specialised, with most of its data highly confidential and a large proportion of it changes constantly, creating challenges for operators to leverage real-time data. And thus the pitch is that a generative AI tool can help them out with that.
The GenAI Telco Solution can build, test and optimise telco-focused scenarios, such as customer care, business operations, sales and network operations. It also includes something called an GenAI Trust Gateway, which we’re told integrates with the telco IT and data analytics environment, works in real time to create personalized prompts and obfuscates sensitive telco data.
Netcracker has integrated this tool with ‘the most popular commercial GenAI models’, which it says creates a unified approach let operators choose their preferred combination of public and private models that best meets their tastes. So it seems to be about layering a specialised tool on top of the raw AI magic provided by ChatGPT and the like.
