BT has revealed a notable loss of broadband customers to rivals, as it navigates a "competitive" market.
The company reported a decline of 242,000 Openreach broadband lines during the three-month period to September 30, 2025. This downturn was attributed to intense competition and a softening in the wider broadband market, according to statements made to investors.
BT’s half-year results underline the pressures facing the company, including losses of broadband customers and heightened competition in the UK market.
Despite these pressures, BT Group published its results for the half year to the end of September 2025, highlighting progress in its transformation programme, stabilisation in its UK business division, and continued expansion of full-fibre and 5G+ coverage.
