BT has revealed a notable loss of broadband customers to rivals, as it navigates a "competitive" market.
The company reported a decline of 242,000 Openreach broadband lines during the three-month period to September 30, 2025. This downturn was attributed to intense competition and a softening in the wider broadband market, according to statements made to investors.
BT’s half-year results underline the pressures facing the company, including losses of broadband customers and heightened competition in the UK market.